Escorting Guests with KettyBot

We've had the gracious opportunity to deploy numerous KettyBot units in the field and get feedback from many different restaurants on what the saw as the best case use scenarios for the KettyBot in their establishments. As the carrying capacity of the KettyBot is a bit on the smallish side, it's ideal for smaller restaurants and cafes to use it for delivering food to tables and fit in tighter aisles, but for larger establishments, the KettyBot's tray dimensions are usually a limiting factor. On the other hand, it has a large screen up front to display pictures and videos of the latest dishes and to promote upcoming events and sales, so larger restaurant owners have taken it upon themselves to try out the KettyBot to take patrons to their tables.

Restaurants with larger footprints where it's quite a ways away from the front entrance to the more distant tables were having a crisis when the restaurant was packed; the host would be taking far too long to take guests to their tables meaning there was nobody to greet new patrons who just walked in the door. Hiring another receptionist or host just for this purpose didn't make much sense, especially during downtime when the restaurant was less busy, so the owners used the KettyBot to take guests to their tables. What they found was it was an incredibly effective and efficient use of time, the host can always be on standby at the front entrance and take phone calls as necessary for reservations, while no time was wasted to get guests seated.

In addition, voice recordings were made to introduce the guests and to remind them to take table settings and menus from the robot once arriving at their tables. If patrons needed another set of tableware or napkins, or even a menu for a late arrival, the KettyBot could easily be dispatched to service the particular table quickly. Of course, some things to take into consideration are the operational characteristics of the restaurant, so this may or may not be the ideal use case for you. However, for the vast majority of fast and casual dining establishments, owners have commented how much of a time savings it was to utilize the KettyBot in such fashion. Customer service and satisfaction metrics went up, and patrons enjoyed the novelty aspect of watching service robots go around, generating even more buzz and essentially free social media marketing.